Shipping policy

Domestic Shipping

SafeTelecom uses UPS for all domestic US shipments. Every order is fully insured.

Processing Time

Please allow 1-2 business days for order processing before shipment.

Delivery Times

Delivery times vary based on the destination within the United States. Please refer to the UPS Ground Time-in-Transit Map for estimated delivery times:

Tracking

You will receive a shipping tracking number via email when your order is shipped from our warehouse. UPS shipments can be tracked here.

International Shipping

For international orders, SafeTelecom uses DHL. Delivery times and costs vary depending on the destination country. Please contact our customer service for specific information about international shipping to your location.

International Customs and Import Fees Disclaimer

Please be advised that SafeTelecom has no control over and cannot predict which of these fees, if any, will be assessed, and we do not collect these fees or have the ability to do so. SafeTelecom is not responsible for any customs and import fees, duties, taxes, or other charges that may be levied by customs or regulatory agencies in your country. These fees are the sole responsibility of the recipient. We strongly recommend that customers contact their local customs office for more information regarding import duties and taxes before placing an order.

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We reserve the option of determining the specific shipping method. Please check our current promotions for qualifying order values.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given. Please refer to our separate Returns Policy for full details on the return process and time limits.

Insurance

SafeTelecom provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact SafeTelecom to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to SafeTelecom, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, SafeTelecom will gladly refund your original payment.

If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please contact us within 5 days of receipt of your package by emailing support@safetelecom.net

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. SafeTelecom reserves the right to replace the original packaging of products sold herein. SafeTelecom cannot guarantee a replacement of the manufacturer's original packaging.